Q: If I see a design I like, can I change things on it?
A: Yes, you can have our art staff change imprint colors, group names, text, themes & even the design elements at no additional charge.
Q: Can I submit my own art?
A: Yes, we would be happy to use your own art ideas. At no additional charge our art team can work with your design to exceed your expectations with the finest printable graphic. You can email art to us in the following formats: Adobe Illustrator, Macromedia Freehand, vectorized EPS files or at least a 300 DPI Photoshop document (double the imprint size) to email@example.com. . If you have any questions, please don't hesitate to contact our art department at firstname.lastname@example.org.
Q: Can Custom Greek Threads make a design for me from scratch from an idea I have?
A: If you have a design idea in mind and would like to see what our artist can do with it, just describe your thought to us at email@example.com and our art team will create a custom design for you that will exceed your expectations. It's all included at no additional charge.
Q: If I see parts of a couple designs I like, can I have Custom Greek Threads put the design elements together to create one new design?
A: Yes, all of our designs that are shown in our "Design Gallery" are just templates of past customer art jobs. We welcome you to challenge our graphic team to create anything you can dream up. Again, there is absolutely no charge for this service.
Q: Will I get to see the design before you start printing my order?
A:Yes, after our art department has made all your requested design changes, we will email you a proof of the design for your approval prior to starting on your project. Custom Greek Threads' goal is your total satisfaction.
Q: If I receive my art proof and want to make additional changes to my design, how does this work?
A: Our automated online proofing system allows you to make any comments or design suggestions while viewing your art online. Once our art team receives your comments, they will immediately begin making the improvements and email you another proof for your final approval. Remember, we will not start work on any project until we know that you're completely happy.
Q: How long does it take your artists to create a design for me and then send me a proof to look at?
A: Art is prepared and sent to you in the form of a proof usually within 48 hours (2 business days). Many times, we can have art sent back to you that same day.
Q: : If I found a T-shirt design that will work for my group, but don't know what the shirts will cost, how do I find this out?
A: Please give one of our experienced customer service representatives a call at 1.800.908.3890 to get a price quote. We are available for questions, Monday — Friday, 10 am. to 6 pm. (PST) or email us at firstname.lastname@example.org.
Q: : What if I am not ready to officially place an order yet, but want to have artwork done to show my group what the design will look like before I order?
A: No Problem. Custom Greek Threads does not charge for artwork, but in this case we would require a $50.00 deposit on the upcoming job before we can begin working on the art. Remember, you are not paying for art. You are just putting down a deposit on your order. We look at this as a gesture of good faith that you will eventually do business with us and for that we would be happy to have our art team spend as much of their time as needed to make your ideas come to reality.
Q: : What is your normal production time for a screen printed shirt project?
A: Once the art proof is approved by you, our normal turnaround time to print your shirts is approximately 1 ½ weeks plus shipping time. Shipping time can vary depending on where we need to send the goods to. Normal UPS ground service takes between 2-5 business days depending on the destination zip code.
Q: : What if I am in a hurry and need my shirts ASAP? How soon can you get the job done?
A: We know that timing in certain situations is important, so we offer our rush production service for a $50 charge. Rush production service can usually complete a project within 3-4 business days plus shipping time. We get your project done so quickly that in most cases you do not have to pay any extra for quicker shipping as you would with other companies. Normal UPS ground service takes between 2-5 business days depending on the destination zip code.
Q: : If I found a design on another website or magazine, but would like to work with Custom Greek Threads, is that possible?
A: Yes! No matter where you get inspirations for a design, we can recreate or improve upon any ideas you have and create a customized design that is sure to impress.