|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Please allow ~10 business days for production unless express production was selected.
If the order status is "Processing" then it is still in production. Please call 800.908.3890, email firstname.lastname@example.org, or use our online chat to determine your order ship date.
"Excellent good to hear it! Thank you for keeping on top of this for me, I will highly recommend you guys to any and all brothers looking for apparel." - Justin "I can't tell you how much I appreciate everything you did for me. I am very grateful. Any time I want to get her anything I am definitely coming to you guys first. You guys are running a great business, and I appreciate the company hiring people like you to provide great customer service." - Mitch "So all of the sweatshirts turned out great. We had many compliments on how they look! Many people asked where we had gotten them and i directed as many people as i could to your website! Thanks again!" - J.B. "I will be sure to tell the rest of my fraternity about your great customer service and to make their custom apparel orders from CustomGreekThreads." - Kelly